Certifications |
As part of our commitment to vendor neutral solutions, LiveTime tests on a wide variety of systems, platforms and architectures. We spend significant time ensuring the highest level of compatibility and integration. As a part of this process LiveTime passes many vendor certification programs.
Certifications for LiveTime Help Desk, LiveTime Support Desk include:
| PinkVerify™ ITIL Certified |
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LiveTime Service Manager v4.0 has received PinkVerify™ Service Support ITIL Certification from Pink Elephant. Service Manager v4.0 has been certified for the following core ITIL processes: Incident, Problem, Configuration, and Change Management. Press Release.
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| Java Enterprise System Ready |
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The Java Enterprise System from Sun Microsystems provides the key infrastructure and services required by an organization. This pre-integrated software includes email, applicaton servers, network identity and collaboration services. LiveTime Support Desk and LiveTime Help Desk work seamlessly with the Java Enterprise System to provide a complete customer service and support solution. |
| Red Hat Ready |
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LiveTime has received Red Hat Ready status from Red Hat Software. LiveTime Support Desk and LiveTime Help Desk deploy right out of the box, having already been fully tested and certified against a wide range of hardware platforms. Current Certified against Red Hat Enterprise 2.1, 3 and 4. Red Hat Ready 2.1 Press Release. |
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| Novell NetWare |
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LiveTime Support and LiveTime Helpdesk have been "Yes Certified" to run on Novell NetWare 6.5. "This certification will help NetWare users implement a quality support solution for either internal or external customers within their environment," said Rick Fowler, NetWare product line manager for Novell. Press Release. |
| J2EE Certified |
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LiveTime Service Manager and Help Desk have been certified by Sun as J2EE applications that meet or exceed the testing criteria outlined at http://java.sun.com/j2ee/verified.
The Java-verification authenticates LiveTime's compatibility with all Java 2 Platform, Enterprise Edition (J2EE) technologies and platforms, and confirms that LiveTime Help Desk and Service Desk are true 'Write Once, Run Anywhere' Java applications. View Enterprise Directory Listing.
Java and the Java Powered logo are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries. Press Release. |
| AT&T Certified |
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The AT&T enterprise software testing and certification program validates that LiveTime's ITIL service management suite is accessible via the iPhone over AT&T networks. This certification ensures customers can enjoy the best possible experience when using the LiveTime applications across AT&T's wireless network. Read the Press Release for further information. |
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