LiveTime Service Management Clustering and High Availability

High Availability
The LiveTime High Availability option is designed for organizations requiring an extremely high throughput and fault tolerance of its service desk application. By natively supporting cluster management subsystems, load balancing and failover capabilities your service desk will always be available. All client browser requests arrive at the load balancer. The load balancer sends the HTTP requests to a web server using an optimized routing algorithm. The web server applies the clustering functionality to connect to an appropriate application server instance. The application server may also connect to a cluster of replicated database servers. Web Server Clustering The LiveTime High Availability option uses web server proxies as the front-end web server to accept all service desk requests. Under this arrangement, the web server performs tasks such as accepting Hypertext Transfer Protocol (HTTP) requests and decrypting Secure Socket Layer (SSL) requests etc. Based on a weighted round robin algorithm using sticky sessions, the web server passes the request onto the appropriate application server running an instance of the LiveTime application.	Features Increase Performance up to 10x. LiveTime High Availability automatically caches frequently accessed data across multiple instances to dramatically improve service desk response times. Failover and High Availability. LiveTime High Availability uses server affinity (sticky sessions) to replicate session data to ensure the delivery of an always-on, high availability service desk solution. Optimized database access. LiveTime High Availability scales vertically and horizontally, and the automatic caching drastically minimizes the amount of traffic between the database and the application server. 2nd Level Database Caching Using LiveTime clustering to cache frequently accessed data, organizations can significantly improve its Service Desk response times by excluding unnecessary, time-consuming database access. Optimized database access yields, decrease network traffic and increase the scalability of the LiveTime J2EE application.

High Availability

The LiveTime High Availability option is designed for organizations requiring an extremely high throughput and fault tolerance of its service desk application. By natively supporting cluster management subsystems, load balancing and failover capabilities your service desk will always be available.

All client browser requests arrive at the load balancer. The load balancer sends the HTTP requests to a web server using an optimized routing algorithm. The web server applies the clustering functionality to connect to an appropriate application server instance. The application server may also connect to a cluster of replicated database servers.

Web Server Clustering

The LiveTime High Availability option uses web server proxies as the front-end web server to accept all service desk requests. Under this arrangement, the web server performs tasks such as accepting Hypertext Transfer Protocol (HTTP) requests and decrypting Secure Socket Layer (SSL) requests etc. Based on a weighted round robin algorithm using sticky sessions, the web server passes the request onto the appropriate application server running an instance of the LiveTime application.

Features

Increase Performance up to 10x.

LiveTime High Availability automatically caches frequently accessed data across multiple instances to dramatically improve service desk response times.

Failover and High Availability.

LiveTime High Availability uses server affinity (sticky sessions) to replicate session data to ensure the delivery of an always-on, high availability service desk solution.

Optimized database access.

LiveTime High Availability scales vertically and horizontally, and the automatic caching drastically minimizes the amount of traffic between the database and the application server.

2nd Level Database Caching

Using LiveTime clustering to cache frequently accessed data, organizations can significantly improve its Service Desk response times by excluding unnecessary, time-consuming database access. Optimized database access yields, decrease network traffic and increase the scalability of the LiveTime J2EE application.

Web 2.0 ITIL Service Desk, Help Desk and Support Software

High Availability

Features

Web 2.0 ITIL Service Desk Software, Help Desk Software, Customer Support & Customer Service Software