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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Web Services |
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LiveTime applications are built upon a web services infrastructure that enables integration with a wide range of products. LiveTime is constantly opening up more services to the end user, making it possible to log new incidents, retrieve configuration items or authenticate users. Incident Creation Service Using LiveTimes' Incident Creation Service allows incidents to be logged from any 3rd party application or product. This makes it possible for equipment to register problems as soon as they are discovered. For instance, a router maybe starting to fail so it sends a message to LiveTime, which logs the call and allocates it to a technician, automatically escalating the case based on severity. Other scenarios include software that automatically log incidents on designated problems, or custom portals that log incidents with a custom interface designed to your requirements. The possibilities are endless. Asset Management The Asset Management API allows integration with 3rd party products enabling LiveTime Help Desk to maintain an up-to-the-minute list of current Assets within an organization. Out-of-the-box LiveTime provides integration with LANDesk, ZENworks, Centennial, InControl and Microsoft SMS Server through the Asset Management Integration Engine (AMIE). Custom support is also available for 3rd party integrators and anyone wishing to add support for other systems. Authentication Using the Authentication gateway LiveTime products can integrate with any LDAP or Active Directory Server. Supporting Anonymous, SASL and SSL authentication and individual mappings, it is possible to control every aspect of user login and security. This gateway makes it possible to use mixed login techniques for different users or groups and connects with any 3rd party server to validate user access. |
What are Web Services?
Web services are self-contained business functions that operate over the Internet. They are written to strict specifications to work together and with other similar components. Each method on the component appears as a URL and may return data (perhaps an XML document) and accept parameters. Some of the more established functions include messaging, directories of business capabilities, and services. This technology is based on the open SOAP (Simple Object Access Protocol) specification, so the server-side components can be available to virtually any client, regardless of language or platform.
 Web services are important to business because they enable systems from multiple vendors to communicate with one another and reduce the risks associated with relying on one vendor for services. Web services give companies the ability to do more business electronically, with more potential business partners, in many different ways than before, and at reasonable cost. Because Web services are written according to standards, all parties work from the same basic design. Companies then add value and business advantage to the basic design to meet the needs of their customers. For example, a company can offer its suppliers the capability to view inventory levels of products so stocks can be replenished without the customer generating separate purchase orders. Web services provide the basic messaging and service-description functions for this kind of electronic relationship, but the suppliers can also build on these basic features to provide better services to the customer. Also, companies can extend these capabilities to other trading partners for easy business to business interactions. |
