LiveTime Service Management Appliance Value

LiveTime Appliance Value

Hit the Ground Running The LiveTime Appliance reduces the hassle and wasted time which is generally associated with installing, configuring, and using a server. LiveTime engineers have tuned every part of the system for maximum throughput, from the filesystem and web server to database caching and fetching. Strong Foundations Based on Solaris 10, the LiveTime Appliance benefits from the highly scalable TCP/IP connection stack which has been optimized for short transactions and lower overhead. Additional performance gains in the File System mean that text based searches can scan through millions of incidents and articles with millisecond resolution. All this with complete fault tolerance so the system will always be available. SPEC OMPM2001 Performance With 64 bit Java 5 pre-installed, the system can scale to very high loads. With a totally new threading model in the underlying operating system and a specifcally tuned version of LiveTime, it is possible to achieve four to five times the number of concurrent transactions than in previous versions.	Best Practices Your customers demand higher service than ever before, so it is important that your service solution is up to the task. With a built-in search engine, LiveTime provides instant access to any case information and constant monitoring of service level agreements. Customers will have access to their entire support history and complete access to the knowledge base, saving your technicians significant time answering routine questions and procedures. You can also be confident that you are following best practices, as LiveTime is completely ITIL compliant. Always Available Not only does the appliance deliver exceptional performance. With models based on both AMD and SPARC pocessors from Sun Microsystems you can ensure that the system is always available. With built-in fault tolerance, all parts of the appliance are constantly monitored. If any part of the infrastructure fails that component is automatically restarted. In addition, standard ECC memory and Chipkill technologies will keep the appliance running and data intact even if a DRAM chip fails.

LiveTime Appliance Value

Hit the Ground Running

The LiveTime Appliance reduces the hassle and wasted time which is generally associated with installing, configuring, and using a server. LiveTime engineers have tuned every part of the system for maximum throughput, from the filesystem and web server to database caching and fetching.

Strong Foundations

Based on Solaris 10, the LiveTime Appliance benefits from the highly scalable TCP/IP connection stack which has been optimized for short transactions and lower overhead. Additional performance gains in the File System mean that text based searches can scan through millions of incidents and articles with millisecond resolution. All this with complete fault tolerance so the system will always be available.

SPEC OMPM2001 Performance

With 64 bit Java 5 pre-installed, the system can scale to very high loads. With a totally new threading model in the underlying operating system and a specifcally tuned version of LiveTime, it is possible to achieve four to five times the number of concurrent transactions than in previous versions.

Best Practices

Your customers demand higher service than ever before, so it is important that your service solution is up to the task. With a built-in search engine, LiveTime provides instant access to any case information and constant monitoring of service level agreements. Customers will have access to their entire support history and complete access to the knowledge base, saving your technicians significant time answering routine questions and procedures. You can also be confident that you are following best practices, as LiveTime is completely ITIL compliant.

Always Available

Not only does the appliance deliver exceptional performance. With models based on both AMD and SPARC pocessors from Sun Microsystems you can ensure that the system is always available. With built-in fault tolerance, all parts of the appliance are constantly monitored. If any part of the infrastructure fails that component is automatically restarted. In addition, standard ECC memory and Chipkill technologies will keep the appliance running and data intact even if a DRAM chip fails.

Web 2.0 ITIL Service Management, Help Desk and Support Software

LiveTime Appliance Value

Help Desk Software, Web 2.0 Helpdesk, ITIL, Java and J2EE Customer Service and Support Software