Web 2.0 ITIL Service Management, Help Desk and Support Software
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LiveTime Software, Inc.
All Rights Reserved
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Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
LiveTime Express |
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Empower your Help Desk Empower your support staff with LiveTime Express. Resolve issues with minimal disruption and ensure your organization remains focused on it's core business. LiveTime Express 4 is the ultimate 100% web based Help Desk system for small to medium organizations. Based on our groundbreaking LiveTime Help Desk platform, Express provides access to many ITIL compliant service support features required to efficiently manage a modern Service Desk at an affordable price. ITIL Best Practices Without the complexity and costs often associated with Service Desk rollouts, Technicians are provided with the tools to offer the most effective and efficient Incident Management based upon ITIL best practices. Supervisors can build a relevant Service Catalog and use comprehensive management and reporting facilities to assist your organization to function at an optimum level. Unlimited customer portal access Your Customers have access to a user-friendly interface that offers an easy to use Knowledge Base and Incident tracking system. Customers can generate and manage incidents directly through the portal or via email. Express yourself LiveTime was designed with Customer satisfaction in mind, and is easily adapted to meet your organization's requirements. From the point of purchase through the wizard-based installation process, Express ensures your Service Desk will be up and running in no time at all.  |
Highlights and Demonstrations
Seamless Migration Seamless migration to LiveTime Help Desk or Service Manager.  Unlike other vendor solutions that require non-ITIL verified Service Desks to be manually migrated to an ITIL solution, LiveTime can perform the migration with a push of a button. There is no need to involve additional IT resources or consultants - simply upgrade your license, replace the main application and click the 'upgrade' button. All data will be migrated to an enterprise infrastructure with unlimited scalability. |
