LiveTime Express Features

Web 2.0

LiveTime Express provides small to medium organizations the ability to deliver ITIL best practice customer service and support. Based around open standards and the latest Web 2.0 technologies such as AJAX (Asynchronous JavaScript) and XML, the system delivers unparalleled ease of use. It can be accessed from any major web browser, including those found on most PDA's.

Immediate rollout

No more 6-12 month implementations and long term consulting contracts. LiveTime Express is designed so that customization can be performed by users using simple configuration options. LiveTime Express is not designed as a toolset or programming language. Therefore you can start using it right away. Since all customization is configuration based you can always upgrade to the current release and not lose any changes.

ITIL in 3 Steps

LiveTime Express has been designed for organizations that would like to adopt ITIL best practices, but do not have the budget or business processes in place for a complete implementation.

Express allows you to start with the core processes, Configuration and Incident Management. As you grow and become more comfortable with these core processes you can step up to LiveTime Help Desk (3 processes) or LiveTime Service Manager (5 processes).

Search Engine Technology

LiveTime can search through knowledgebase articles, incident notes, descriptions and attachments in a matter of milliseconds. The system is based on modern search engine technology and uses natural language query strings and fuzzy logic.

Since LiveTime can build knowledge base articles from existing documents you can build your own expert system in a matter of hours from virtually any text file such as PDF, MS Word, RTF, HTML, StarOffice etc.

Everything Built-in

LiveTime Express comes with everything built-in. With a self contained web server and relational database there is no setup required. Just double click the installer, apply the activation code and you are ready to begin. Get up to the minute statistics about your service delivery using the self-contained dashboards and reports. Even export the results to PDF or Excel on the fly.

Web 2.0 ITIL Service Management, Help Desk and Support Software

LiveTime Express Features

Help Desk Software, Web 2.0 Helpdesk, ITIL, Java and J2EE Customer Service and Support Software