LiveTime Express Specifications - Service Management for the SME Market

Specifications

Processes and Features

LiveTime Express is a secure Web 2.0 IT Help Desk solution that represents outstanding value for money. LiveTime Express includes the following integrated ITIL service management processes and features:

ITIL Incident Management
ITIL Configuration Management
Enterprise CMDB
Service Level Agreements
Service Catalogs
Customer Portal
Knowledge Base
Reporting

Roles and Privileges

LiveTime Express controls user access with role based privileges. Users can be members of multiple roles simultaneously and switch between them as required.

Express is preconfigured with unlimited Customers and Managers and one administrator. Partners, Technicians and Supervisors each consume a license if they are utilized for a total of 5 maximum licenses.

Client Requirements

LiveTime Express supports any Web browser access including PDA's. No plugins, ActiveX controls or client side technology required.

Supported Platforms

Deployment Platforms

Windows 2000 SP4
Windows XP
Windows Server 2003

System Requirements

1 gigahertz (GHz) processor or higher
1024 x 768 or higher resolution monitor
512MB of physical RAM
1 gigabyte of hard disk space

Java

Version 1.5 or above

Client Browsers

Netscape Navigator 7.x, 8.x
Internet Explorer 6.0, 7.0
Opera 8.0, 9.0
Safari 1.x, 2.x
OmniWeb 5.x
Camino 1.0 or later
AOL 7.0 or later
MSN 7.0 or later
Firefox 1.x, 2.0
Konqueror 3.4 or later

Web 2.0 ITIL Service Desk, Help Desk and Support Software

Specifications

Supported Platforms

Web 2.0 ITIL Service Desk Software, Help Desk Software, Customer Support & Customer Service Software