Web 2.0 Help Desk Software

LiveTime Help Desk
Help Desk Brochure (PDF)
Help Desk Fact Sheet (PDF)
Empower your Help Desk

Empower your support staff with LiveTime Help Desk. Resolve issues with minimal disruption and ensure your organization remains focused on it's core business.

LiveTime Help Desk is the ultimate Web 2.0 Help Desk system for small to medium organizations. Based on our groundbreaking LiveTime Service Management platform, Help Desk provides access to many ITIL compliant service support features required to efficiently manage a modern Service Desk at an affordable price.

ITIL Best Practices

Without the complexity and costs often associated with Service Desk rollouts, Technicians are provided with the tools to offer the most effective and efficient Incident Management based upon ITIL best practices. Supervisors can build a relevant Service Catalog and use comprehensive management and reporting facilities to assist your organization to function at an optimum level.

Unlimited customer portal access

Your Customers have access to a user-friendly interface that offers an easy to use Knowledge Base and Incident tracking system. Customers can generate and manage incidents directly through the portal or via email.

Express yourself

LiveTime was designed with Customer satisfaction in mind, and is easily adapted to meet your organization's requirements. From the point of purchase through the installation process, LiveTime ensures your Help Desk will be up and running in no time at all.

LiveTime Express Task View

Feature Spotlight

 
  • Incident, Configuration & Service Level management
  • Powerful Knowledge Management
  • Over 75 built in reports
  • Customer portal with unlimited access
  • Dashboards
  • Native Excel and PDF export

Seamless Migration

Seamless migration to LiveTime Service Manager.
Seamless Migration to ITIL Service Management

Unlike other vendor solutions that require non-ITIL verified Service Desks to be manually migrated to an ITIL solution, LiveTime can perform the migration with a push of a button. There is no need to involve additional IT resources or consultants - simply upgrade your license and you are done.