Help Desk Software Benefits and Web 2.0

Benefits
Real Value for Your Business

Help Desk provides an enterprise-wide solution for delivering complete employee I.T. support for your organization.

Not only can LiveTime Help Desk save you money in less than 3 months (the average time it takes to cover the original cost of the software purchase), it can also help to:
  • Reduce the cost of providing service and support, which includes both time and resources
  • Stretch your existing support resources by an average of 15-35%
  • Improve end-user satisfaction through timely and accurate problem resolution
  • Scale a support infrastructure to accommodate unlimited users
  • Provide service and support 24x7.
LiveTime Help Desk, Real Value for your Business

Rapid Deployment. Rapid Results.

LiveTime Help Desk can be deployed in a matter of hours, not days or weeks. Better still, we will assist you so you can get on with running your business or refer you to one of our certified consultants. LiveTime:
  • Requires no complex server configuration
  • Automatically configures itself, you simply select the database
  • With its intuitive design is easy to implement and incredibly quick to train new users
  • Can be easily and quickly customized to your own needs. More detailed customization can be achieved using one of our certified consultants
  • Has no need for expensive database administration or client software
  • Deploys on any standard web server for seamless web client access from any platform.
LiveTime Help Desk, Fewer Modules, More Features

Knowledge Infrastructure

 
LiveTime Help Desk allows any organization to harness the intellectual capital of its employees, and further reduce dependence on key staff over time. By building a comprehensive knowledge infrastructure, problem resolution is both automatic and timely, thus freeing technicians for more challenging tasks and improving customer satisfaction. Satisfied employees lead to productivity and a subsequent increase in revenue.

LiveTime Support, Knowledge Ecosystem

A comprehensive knowledge ecosystem also leads to a decrease in the cost of technician training, improved job satisfaction, and lower staff turnover.

Quick, low-cost integration with 3rd party systems

LiveTime Help Desk provides pre-integration with many third party products, such as Asset Management solutions, and CRM systems. Using the Web Services foundation, it is possible to provide additional integration with simple edits to an XML file to provide new functionality.

Fewer Modules. More Features

LiveTime Help Desk comes with a host of features out-of-the-box, at no extra cost, including:
  • Incident Management
  • Configuration Management
  • Asset Management
  • Service Level Management
  • Knowledge Management
  • Management Reporting
  • Employee Portal.

Low total cost of ownership

LiveTime has been selected as the sole support infrastructure for global 2000 companies to deliver around the clock support. One of the principal factors in the selection process was the total cost of ownership. By adopting modern, open, pure web technologies, LiveTime offers what is probably the lowest total cost of ownership in the industry.

Traditional help desk software installation and consulting can be more than 50% of the overall cost of implementation. With LiveTime this is less than 20% and often less than 5% - delivering significant and immediate savings.

Long-term savings are even greater, as the software maintenance is straightforward, with updates typically taking less than 10 minutes and no client updates or roll-outs required.