LiveTime Help Desk ROI

Help Desk ROI Calculator
The return on investment (ROI) worksheet, outlines the estimated costs involved in providing support via telephone, e-mail and web-based self-support. A more thorough analysis should include the Total Cost of Ownership (TCO). Please talk to one of our sales representatives to recieve this comparative analysis which includes all the parameters you need to consider. Email sales@livetime.com for more information.
Number of Incidents per month
via Telephone:
via Email:
LiveTime benefits
Estimated Incident reduction via LiveTime: %
(15% to 40% channelled to self-support: Gartner Research(1))
Self-support costs per incident: $
Purchase price of LiveTime: $
Reference
Research has found that the implementation of an automated support system, reduces calls to support staff between the range of 15 to 40 percentage as customers access web-based support system. Using these figures to calculate your company's savings over the first year of purchasing LiveTime, enter your current number of support incidents received via each channel and the cost of the LiveTime package suitable for your company.

(1) Brittain, K. (2000) Service Desk Tiering Improves Self Support Success. Gartner Group Research.
(2) Hickernell, T. (2001) E-Service: Don't Put Call Center Agents on Hold Just Yet. META Group.

Low total cost of ownership

 
LiveTime has been selected as the sole support infrastructure for global 2000 companies to deliver around the clock support. One of the principal factors in the selection process was the total cost of ownership. By adopting modern, open, pure web technologies, LiveTime offers what is probably the lowest total cost of ownership in the industry.

Traditional service and support software installation and consulting can be more than 50% of the overall cost of implementation. With LiveTime this is less than 20% and often less than 5% - delivering significant and immediate savings.


Longer term savings are even greater, as the software maintenance is straightforward, with updates typically taking less than 10 minutes and no client updates or rollouts required.