LiveTime Software Open Standards

Open Standards
Open standards are publicly available specifications established by industry-wide IT bodies for building hardware and software products. By employing the Standard, IT vendors increase the compatibility between hardware and software components. Enterprises today should demand open standard solutions as they interoperate with systems from multiple vendors, extending the capabilities of their IT purchases.

Interoperable

Open Standards help create interoperable and affordable solutions that do not lock customers into a particular vendor or IT environment. Any organization with the technical know-how and the necessary equipment can develop and integrate systems following the Standard. Open Standards ultimately translates to lower deployment costs for enterprises.

Java Based

Java Based Help Desk and Support Desk Software
LiveTime provides the industry's first Web 2.0 Java 2 Enterprise Edition (J2EE)-compliant Customer Service and Support solution. LiveTime implements leading open standards technology across all platforms, including the latest Web services specifications.

Future Proof

LiveTime applications adopt new open standards, and comply with existing standards such as J2EE, XML and UDDI, as well as open technology platforms like Linux. These efforts provide LiveTime customers with faster deployment times and a more reliable, interoperable applications that can scale from a single server deployment to more complicated distributed cluster-based deployment.

Compatibility

LiveTime applications have been tested on the most popular Application Server platforms including BEA WebLogic, IBM WebSphere, JBoss, SunONE, Geronimo and Tomcat. LiveTime applications incorporate all the following elements to enable Web services integration:
  • SOAP (Simple Object Access Protocol) for standard-format web services data and communications
  • UDDI (Universal Description, Discovery, and Integration) for providing a set of Java APIs for interacting with UDDI registries for Web services
  • WSDL (Web Services Description Language) a common language to describe the capabilities of Web services.

Open Source Support

 
LiveTime strongly believes in open source projects and standards. We support and contribute to the Open Source community in a number of ways, by supplying our own code and supporting other projects. These projects include:

TomCat
A powerful Servlet container for deploying your applications if you do not already have an application server.

Apache Commons
A set of reusable Java components.

Axis
A Web Services framework for working with SOAP.

iText
A library for creating PDF documents on the fly.

Velocity
The Velocity engine is a template engine for referencing objects defined in code.