Web 2.0 ITIL Service Desk, Help Desk and Support Software

Press Releases 2004

• LiveTime Software Adds Ingres Open Source Database Support to its J2EE Support Applications. High performance Ingres RDBMS connectivity improves scalability to LiveTime's vendor neutral customer support applications.
  

• LiveTime Help Desk and Support Desk Fine-tune Customer Service and Support for Outsourced Service Providers. New version includes multi-tiered access and centralized view of customers by vendor.
  

• Barrie Hydro Selects LiveTime Help Desk to Manage IT Service and Support. Fully web based, vendor neutral support solution delivers immediate business benefits to Canadian energy utility.
  

• North Wales Hospital Group Selects LiveTime to Centralise Help Desk Team and Reduce Case Loads. Fast, simple implementation brings rapid rewards to Conwy & Denbighshire NHS Trust.
  

• City of Prescott Implements LiveTime Help Desk for City Wide IT Service Management. Major Municipality Replaces incumbent System for Scaleable, Web-based Solution.
  

• LiveTime Software Announces Multi-domain Active Directory Access to its J2EE Support Products. Single point authentication and permissions gateway now simplifies support access across large and complex organizations.
  

• LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.
  

• LiveTime Software to preview new Help Desk and Customer Support Products at HDI 2004, and HITS 2004.
  

• LiveTime Software joins Red Hat Ready Program and announces immediate support for Red Hat Enterprise Linux 3.
  

• LiveTime Software announces partnership with InControl for Complete Asset Management and Auto Discovery.
  

• LiveTime Software Announces Partnership with BEA Systems and Releases LiveTime Support 2.5 for BEA WebLogic Platform 8.1.
  

• LiveTime Software Ships LiveTime Support 2.5 with Reporting Dashboard.
  

• LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0.
  

• LiveTime Software announces LiveTime Support 2.5 and launches a Special Support Program for Members of the Apple Consultants Network.