Web 2.0 ITIL Service Desk, Help Desk and Support Software

Press Releases 2005

• LiveTime Software Announces version 3.7 of its Java-Based Customer Service and Support applications with integrated Project Management capabilities. New web-based, J2EE help desk and service desk software now includes invoicing wizard and knowledgebase workflows.
  

• LiveTime Software and Rave Computer Announce Hardware Distribution and Sales Agreement. Partnership Expands to Include Help Desk and Support Desk Appliances.
  

• LiveTime Software Launches Industry's First Help Desk, Customer Service and Support Appliance. Service management appliance now available with Sun Microsystems' Solaris 10 OS pre-installed and open source infrastructure.
  

• LiveTime Software Partners with Centennial Software to Strengthen IT Asset Discovery and Management Capabilities. Additional emphasis on asset discovery for software compliance and IT governance.
  

• LiveTime Software first to deploy IBM DB2 Support for Java based Help Desk and Service Desk Applications. LiveTime Software to ship IBM DB2 UDB v8.2-compatible version of its flagship J2EE Help Desk and Support Desk applications.
  

• LiveTime's Java-Based Help Desk, Customer Service and Support Software earns top grades from educators. LiveTime streamlines support services for complex campus environments
  

• LiveTime Software appoints Mexon Technology as Distributor for Benelux and France.
  

• LiveTime Software Now Available To Public Agencies Through GSA Advantage. Partnership with Rave Computer Association enables Public Sector Agencies to improve service delivery by leveraging latest technologies.
  

• LiveTime Software releases version 3.6 of its J2EE Help Desk, Customer Service and Support applications with integrated Configuration Management. Update includes fully embedded ITIL compliant Configuration Management Database (CMDB) and integration with LANDesk, Novell ZENworks, Microsoft SMS and Centennial asset management tools.
  

• LiveTime Software announces integration with all major asset management and discovery systems. Embedded import and synchronization engine fully integrates with all industry leading asset management systems including LANDesk, Novell ZENworks, Microsoft SMS and Centennial.
  

• LiveTime Software Announces Solaris 10 Support for its Java-Based Help Desk, Customer Service and Support Applications. Application performance reaches new threshold for high concurrent access.
  

• LiveTime announces High Availability option for Service Desk products. LiveTime service desk products can now be deployed in a cluster environment to gain maximum scalability, reliability and high availability.
  

• LiveTime Software to Showcase New Version of Consolidated Service Desk Applications at Helpdesk Show. Vendor-neutral J2EE application now "Java Powered for the Enterprise" with powerful Clustering options for High Availability.
  

• LiveTime Software first to market with Java-Verified consolidated service desk applications. Vendor neutral J2EE application highlights importance of open standards and interoperability.
  

• LiveTime solutions meet Sarbanes-Oxley Delivery & Support Control requirements. LiveTime Support Desk and Help Desk ensure organizations provide a SOX compliant Service Desk.
  

• LiveTime Software releases version 3.5 of its J2EE Help Desk, Customer Service and Support applications with CSS based customization. Update includes Quick Calls, Customization, significant Performance improvements and support for IBM WebSphere and DB2.
  

• LiveTime Service Desk Applications Now Available for Novell NetWare 6.5. LiveTime Software ships NetWare 6.5-compatible version of its flagship J2EE Help Desk and Support Desk applications.