ITIL Change Management Software

Change Management
Standardized Change Control "The Change Management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes. This minimizes the impact of change related incidents on service quality. Consequently, change management aims to improve the day-to-day operation of the organization." LiveTime Service Manager ensures all changes to the CMDB are controlled and managed in accordance to an organization's documented change management procedure. Change requests are accepted by the change manager and assigned a priority that determines the lifecycle applied to the RFC. Business Oriented Lifecycles LiveTime Service Manager offers granular control over the business logic applied during the change process. The fully customizable lifecycles include the assignment of relevant technical staff at each lifecycle stage, which provides easily identified points of contact. At the final stage of implementing a change, LiveTime's tight integration with the CMDB ensures configuration management is involved when updating Configuration Item (CI) information.	Planned Outages LiveTime provides full visibility of current and planned outages to reassure customers about the availability and reliability of its mission critical IT services. Ready access to the post-implementation review dates, promotes an environment of continual improvement for the service desk.

Change Management

Standardized Change Control

"The Change Management process ensures that standardized methods and procedures are used for efficient and prompt handling of all changes. This minimizes the impact of change related incidents on service quality. Consequently, change management aims to improve the day-to-day operation of the organization."

LiveTime Service Manager ensures all changes to the CMDB are controlled and managed in accordance to an organization's documented change management procedure. Change requests are accepted by the change manager and assigned a priority that determines the lifecycle applied to the RFC.

Business Oriented Lifecycles

LiveTime Service Manager offers granular control over the business logic applied during the change process. The fully customizable lifecycles include the assignment of relevant technical staff at each lifecycle stage, which provides easily identified points of contact.

At the final stage of implementing a change, LiveTime's tight integration with the CMDB ensures configuration management is involved when updating Configuration Item (CI) information.

Planned Outages

LiveTime provides full visibility of current and planned outages to reassure customers about the availability and reliability of its mission critical IT services. Ready access to the post-implementation review dates, promotes an environment of continual improvement for the service desk.

Web 2.0 ITIL Service Management, Help Desk and Support Software

Change Management

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