ITIL Configuration Management Software

Configuration Management
Infrastructure Modeling "Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the Configuration Items in existence." LiveTime Service Manager has a centralized Configuration Management Database (CMDB) to manage and control infrastructure information. At the simplest level the CMDB can be used to store hardware, software and document asset details. At its most complex, the CMDB can be configured as an enterprise-wide IT business service catalog defining business services and the supporting infrastructure. Powerful Templates The CMDB includes configuration item (CI) Type templates that can be customized to include user-defined attributes. The CI lifecycle editor allows the transitional states of different CIs to be pre-configured, which determines the states of change for each CI. CI baselines can be set so it can be returned to a previous state, if required. Service Catalogs Service catalogs are defined using LiveTime's advanced lifecycle editors. These editors allow authorized users to establish all relevant CI relationships/dependencies on which business services are built. LiveTime users refer to these services when an incident is generated. Technicians navigate these relationships to diagnose problems or perform root cause analysis.	Integration LiveTime's active CMDB can be scheduled to automatically synchronize with third party asset discovery and management tools. This ensures service desk staff has access to the most up-to-date infrastructure information when working on support issues.

Configuration Management

Infrastructure Modeling

"Configuration Management provides a logical model of the infrastructure or a service by identifying, controlling, maintaining and verifying the Configuration Items in existence."

LiveTime Service Manager has a centralized Configuration Management Database (CMDB) to manage and control infrastructure information. At the simplest level the CMDB can be used to store hardware, software and document asset details. At its most complex, the CMDB can be configured as an enterprise-wide IT business service catalog defining business services and the supporting infrastructure.

Powerful Templates

The CMDB includes configuration item (CI) Type templates that can be customized to include user-defined attributes.

The CI lifecycle editor allows the transitional states of different CIs to be pre-configured, which determines the states of change for each CI. CI baselines can be set so it can be returned to a previous state, if required.

Service Catalogs

Service catalogs are defined using LiveTime's advanced lifecycle editors. These editors allow authorized users to establish all relevant CI relationships/dependencies on which business services are built. LiveTime users refer to these services when an incident is generated. Technicians navigate these relationships to diagnose problems or perform root cause analysis.

Integration

LiveTime's active CMDB can be scheduled to automatically synchronize with third party asset discovery and management tools. This ensures service desk staff has access to the most up-to-date infrastructure information when working on support issues.

Web 2.0 ITIL Service Management, Help Desk and Support Software

Configuration Management

Help Desk Software, Web 2.0 Helpdesk, ITIL, Java and J2EE Customer Service and Support Software