Web 2.0 ITIL Service Management Software

LiveTime Service Manager

Service Manager Brochure (PDF)	Service Manager Fact Sheet (PDF)
ITIL best practices LiveTime Service Manager enables enterprises to automate the service desk function using a combination of industry acknowledged best practices and best of breed technology. LiveTime's automated service desk process allows customers to submit, track and manage service support requests via email or the customer portal based on Web 2.0 and open standards. LiveTime Service Manager ensures IT Management is highly visible, customer focused and meets business requirements in a cost efficient manner. This is achieved by the tight integration of the key elements of the ITIL guidelines, which allows support departments to be confident about its ability to manage a systematic and professional IT service. Five core processes LiveTime Service Manager provides fine-grain control over key business logic parameters for the following ITIL service support and delivery support processes: Incident Management Configuration Management Problem Management Change Management Service Level Management. Organizations adopting ITIL best practices for its service desk operations can rely on LiveTime for implementing scalable ITIL processes. LiveTime adheres to the key elements of ITIL relating to implementing an automated support service, thus enabling organizations to focus on meeting and exceeding customer support expectations.

Web 2.0 ITIL Service Management, Help Desk and Support Software