ITIL Problem Management Software

Problem Management
Proactive Problem Prevention "The process of Problem Management diagnoses the underlying cause of the incidents identified by the Service Desk. It arranges for correcting errors in the IT infrastructure and performs proactive problem prevention." At the heart of LiveTime Service Manager, exists Problem Management. Using a combination of manual or proactive analysis and automatic problem identification, customers are guaranteed to identify the root cause of problems fast. Impact Analysis Tightly integrated with the CMDB, the impact of problems on business services can be traced via the relationships defined in the service catalog. The problem management team is able to update the problem record with updated Configuration Item (CI) information once the root cause is established. Further, Service Desk staff is provided with full visibility of all support processes, which allow them to manage and communicate the impact of problems on business services effectively.

Problem Management

Proactive Problem Prevention

"The process of Problem Management diagnoses the underlying cause of the incidents identified by the Service Desk. It arranges for correcting errors in the IT infrastructure and performs proactive problem prevention."

At the heart of LiveTime Service Manager, exists Problem Management. Using a combination of manual or proactive analysis and automatic problem identification, customers are guaranteed to identify the root cause of problems fast.

Impact Analysis

Tightly integrated with the CMDB, the impact of problems on business services can be traced via the relationships defined in the service catalog. The problem management team is able to update the problem record with updated Configuration Item (CI) information once the root cause is established.

Further, Service Desk staff is provided with full visibility of all support processes, which allow them to manage and communicate the impact of problems on business services effectively.

Web 2.0 ITIL Service Management, Help Desk and Support Software

Problem Management

Help Desk Software, Web 2.0 Helpdesk, ITIL, Java and J2EE Customer Service and Support Software