ITIL Service Manager Specifications

Specifications
'Out-of-the-box' implementation

LiveTime applications are highly scalable and are designed to support hundreds of thousands of users and customers. Designed to run on multiple platforms, they can be deployed on a wide variety of hardware and software to maximize your existing infrastructure.

Oracle 8i and 9iIBM DB2
Microsoft SQL ServerMySQL Database
InformixPostgreSQL
IngresSybase

Although the applications are designed to scale across multiple servers and environments only one machine is necessary to begin with. As your needs expand, you can add multiple instances and layers. These include the Application Server, Database and Web Server. As your needs increase further you can create clustered environments for even more power and redundancy.

Client Requirements

LiveTime applications support any client with Web browser access. No plugins, ActiveX controls or client side technology required.

LiveTime supports every major web browser

Certified browsers include:
  • Netscape Navigator 7.x, 8.x
  • Internet Explorer 6.0, 7.0, 8.0
  • Opera 8.0, 9.0
  • Safari 2.x, 3.x
  • OmniWeb 5.x
  • Camino 1.5 or later
  • AOL 7.0 or later
  • MSN 7.0 or later
  • Firefox 2.0 or later
  • Konqueror 3.4 or later
  • Google Chrome 1.0

Supported Platforms

 
Deployment Platforms
  • Windows Server 2000, 2003, 2008
  • RedHat Enterprise 2, 3, 4, 5
  • Fedora 4, 5, 6
  • SUSE Linux 9, 10
  • Ubuntu 5, 6
  • Solaris (x86,SPARC) 8, 9, 10
  • Open Solaris (x86,SPARC)
  • Mac OS X Server 10.3 or above
  • FreeBSD 4.8 or above
  • NetWare 6 or above
  • HP-UX 10 or above
  • AIX 5.3 or above
  • i5/OS v5r2 or above
Virtual Appliance
  • VMware Player 1, 2
  • VMware Workstation 5 or above
  • VMware Fusion 1, 2
  • VMware Server 1, 2
  • VMware ESX Server 3, 3.5, 4
  • Citrix XenServer 5.0 or above
  • Sun Virtual Box 2.2 or above
System Requirements
  • 1.0 GB of physical RAM
  • 20 GB of available hard disk space
Application Servers
  • JBOSS 3.0 and above
  • Apache Tomcat 5.0 or above
  • BEA WebLogic 8.x or above
  • IBM WebSphere 6.1 or above
  • Sun Java System Application Server 7, 8
  • GlassFish 2.0 or above
  • Oracle AS 10.1.3 or above
  • ATG Dynamo
  • Pramati 3.5 or above
  • JOnAS 4.1 or above
  • Geronimo 1.0 or above
Web Servers
  • Sun ONE Web Server 6.0 SP2
  • Apache 1.3.9 or above
  • Internet Information Server 5.0 or above
Databases
  • Oracle 9.2.0.5, 10g, 11g
  • DB2 8.x, 9.x
  • DB2 i5/OS v5r2
  • SQL Server 7, 2000, 2005, 2008
  • MySQL 4.1, 5.x
  • Informix DS 9.2 and later
  • Ingres r3
  • PostgreSQL 8.x
  • Sybase ASE 11, 12.x
  • Sybase ASA 8.0 and later
Java
  • JDK 5.0 or above