ITIL Service Visualization

Service Visualization
Dashboards LiveTime Service Manager allows you to visualize all aspects of your service management environment, from fully customizable dashboards and detailed reporting through to relationship maps, visual workflow editors and resource utilization. Dashboards can be configured to suit your precise needs. Simply configure the layout and the type of report and instantly see the results. The system even provides drill downs into the underlying data. Relationship Maps Use visual maps to quickly and intuitively catalog your organizations services and supporting infrastructure. Additionally, you may drill down on individual Configuration Items (CI's) to determine their interdependencies and business impact.	Visual Workflow Editor LiveTime's Visual Workflow editor allows you to model every business process within your organization. Choose from the many predefined templates for Incident, Problem and Change management, or simply develop your own, using LiveTime's intuitive graphical editor. Resource Utilization Monitor the system in real time using LiveTime's built-in diagnostics. See who is logged in and from where. Measure and tune system performance on the fly. You can also control user sessions and monitor system alerts.

Service Visualization

Dashboards

LiveTime Service Manager allows you to visualize all aspects of your service management environment, from fully customizable dashboards and detailed reporting through to relationship maps, visual workflow editors and resource utilization.

Dashboards can be configured to suit your precise needs. Simply configure the layout and the type of report and instantly see the results. The system even provides drill downs into the underlying data.

Relationship Maps

Use visual maps to quickly and intuitively catalog your organizations services and supporting infrastructure. Additionally, you may drill down on individual Configuration Items (CI's) to determine their interdependencies and business impact.

Visual Workflow Editor

LiveTime's Visual Workflow editor allows you to model every business process within your organization. Choose from the many predefined templates for Incident, Problem and Change management, or simply develop your own, using LiveTime's intuitive graphical editor.

Resource Utilization

Monitor the system in real time using LiveTime's built-in diagnostics. See who is logged in and from where. Measure and tune system performance on the fly. You can also control user sessions and monitor system alerts.

Web 2.0 ITIL Service Management, Help Desk and Support Software

Service Visualization

Help Desk Software, Web 2.0 Helpdesk, ITIL, Java and J2EE Customer Service and Support Software