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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Healthcare Solutions |
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Every role within the health sector relies on some form of technology to fulfill the obligations of providing quality health care. To enable the rapid delivery of these services, it is crucial that all systems run efficiently and effectively at all times.
The support department is responsible for infrastructure availability away from the rest of the organization. It is imperative that it works as an efficient and seamless unit to enable other teams to focus on the core business without interruption. In the health sector, the success or failure of the IT support can be determined within minutes, and lives depend on the results. Process Ensuring uninterrupted online delivery of patient data, maintaining on-site resources, managing the administrative services of a hospital or preserving the technology infrastructure that keeps the institution running, are challenges of IT departments everywhere. Those charged with IT support need to know where there is a problem, resolve the case and notify all parties concerned as rapidly as possible. Without proper processes, support issues fall through the cracks and pressure on staff time increases, so a streamlined and automated help desk is essential. LiveTime Help Desk does this and provides a self-service customer portal with knowledge management technologies to empower staff to resolve common support issues on-the-go. Accountability and Compliance LiveTime Help Desk has been deployed in public hospitals, private practices, tertiary institutions and pharmaceutical companies around the world. It has streamlined support services and provided complete audit trails with a rapid return on investment (ROI). With support for ITIL best practices and Sarbanes Oxley compliance built-in, managers can be confident that system not only complies with that latest regulations, but ensures the timely delivery of services. The increased efficiency and ease of use of LiveTime Help Desk has benefited everyone, including Medical practitioners, Administrators, IT staff and, most importantly, the patients. |
Featured Healthcare Customerswww.cd-tr.wales.nhs.uk HMC (Health Management Corporation) www.choosehmc.com Medarex www.medarex.com National Institute for Medical Research www.nimr.mrc.ac.uk American Academy of Family Physicians www.aafp.org Royal Victoria Hospital www.rvh.on.ca Newport Orthopedic Institute www.newportortho.com |