LiveTime Help Desk Service and Support with Novell ZENworks, eDirectory, NetWare and SUSE Linux

Novell Solutions
LiveTime provides tight integration with many third party technologies. This is particularly evident with Novell, who provide a broad range of solutions from the operating system through to end user services. Like LiveTime, Novell is committed to Open Standards and provides the perfect infrastructure for LiveTime's Incident, Configuration, Service and Asset Management. Strong Foundations The key to stability, performance and scalability with any enterprise infrastructure is the operating system. LiveTime can leverage either of Novell's core operating systems, NetWare and SUSE Linux ES. With its built-in support for Java, Apache, Tomcat and JBoss, LiveTime can be installed and configured in less than an hour. Authentication Services LiveTime provides pre-integration to Novell's eDirectory authentication server for centralized user management throughout the enterprise. In addition, LiveTime will soon announce support for SecureLogin, Novell's Single Sign On (SSO) solution, allowing LiveTime to provide SSO capabilities for all users of the system. Asset Management A robust asset management solution with auto discovery of all network devices is vital to any IT service solution. LiveTime provides built-in integration with Novell ZENworks. Simply choose ZENworks from the popup menu, along with the synchronization interval, and immediately see the assets in LiveTime. It's that easy. LiveTime currently supports: ZENworks Asset Management 6.5 and above ZENworks Desktop Management 6.5 and above Collaboration Novell's GroupWise provides essential collaboration services for the Enterprise such as email, instant messaging and contact management and many others. LiveTime integrates seamlessly with many of these services already. With automatic email parsing built-in, you can effortlessly manage calls raised from specific devices, clients or products.	Novell Certified LiveTime Support and LiveTime Helpdesk have been "Yes Certified" to run on Novell NetWare 6.5. "This certification will help NetWare users implement a quality support solution for either internal or external customers within their environment," said Rick Fowler, NetWare product line manager for Novell. Press Release. Related Stories LiveTime Software announces integration with all major asset management and discovery systems. LiveTime Service Desk Applications Now Available for Novell NetWare 6.5.

Novell Solutions

LiveTime provides tight integration with many third party technologies. This is particularly evident with Novell, who provide a broad range of solutions from the operating system through to end user services. Like LiveTime, Novell is committed to Open Standards and provides the perfect infrastructure for LiveTime's Incident, Configuration, Service and Asset Management.

Strong Foundations

The key to stability, performance and scalability with any enterprise infrastructure is the operating system. LiveTime can leverage either of Novell's core operating systems, NetWare and SUSE Linux ES. With its built-in support for Java, Apache, Tomcat and JBoss, LiveTime can be installed and configured in less than an hour.

Authentication Services

LiveTime provides pre-integration to Novell's eDirectory authentication server for centralized user management throughout the enterprise. In addition, LiveTime will soon announce support for SecureLogin, Novell's Single Sign On (SSO) solution, allowing LiveTime to provide SSO capabilities for all users of the system.

Asset Management

A robust asset management solution with auto discovery of all network devices is vital to any IT service solution. LiveTime provides built-in integration with Novell ZENworks. Simply choose ZENworks from the popup menu, along with the synchronization interval, and immediately see the assets in LiveTime. It's that easy. LiveTime currently supports:

ZENworks Asset Management 6.5 and above
ZENworks Desktop Management 6.5 and above

Collaboration

Novell's GroupWise provides essential collaboration services for the Enterprise such as email, instant messaging and contact management and many others. LiveTime integrates seamlessly with many of these services already. With automatic email parsing built-in, you can effortlessly manage calls raised from specific devices, clients or products.

Novell Certified

LiveTime Support and LiveTime Helpdesk have been "Yes Certified" to run on Novell NetWare 6.5. "This certification will help NetWare users implement a quality support solution for either internal or external customers within their environment," said Rick Fowler, NetWare product line manager for Novell. Press Release.

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