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LiveTime Software, Inc.
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Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Support |
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LiveTime provides expert Technical Support through a variety of channels. In the event that you encounter any problems with a product, a
quick reference list of FAQ's has been devised that may offer the solution you require. If you are still unable to resolve your problem,
then the LiveTime Support Team is waiting to assist you.
Online Support For the most convenient and efficient resolution please submit your query online. You will be able to login and track the progress of your query, submit comments and add additional information directly. Standard Support 12 hour response time with a 48 hour restoration time. Standard Phone Support is available Monday-Friday, 6am-8pm PST (GMT-8) In all cases, we recommend calls first be logged online or by email to: support@livetime.com rather than by telephone. This will ensure the most rapid response. Platinum Support 4 hour response time with a 16 hour restoration time. Platinum Support also includes an account manager and monthly assessments. Platinum Phone Support is available 24 x 7.
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Knowledge Base AccessIf the support issue you experience has been encountered by other LiveTime customers it may appear in our knowledge base. We encourage you to use the knowledge base as a quick reference guide for problem resolution. |
