Web 2.0 ITIL Service Management, Help Desk and Support Software
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LiveTime Software, Inc.
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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
White Papers |
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Web 2.0 Driving Service Oriented Architectures The meteoric rise in popularity of Rich Internet Applications (RIA) has been accompanied by the introduction of the term "Web 2.0", which conveys a whole new way of delivering Web based applications to enterprise users. This paper discusses how LiveTime 5.0 embraces AJAX and SOA for a rich user experience, delivering next generation Service Desk applications. Dynamic Discovery An IT audit is the conventional solution to address compliance issues within asset management. This paper discusses how Dynamic Discover can be used to accurately reflect network changes, and why it can become a management tool from which organizations derive strategic and monetary value. Web Services and Service Management This paper provides an overview of Web services technology and its capabilities in fulfilling enterprise-wide Service Management integration requirements. Thinking Service Not Servers How to ensure you are incorporating Best Practices into your IT Service and Support Processes. Read this WhitePaper from our CTO which discusses the various ITIL processes and how it can be used to improve service efficiency. J2EE and Scripting Languages Wondering what the differences are between PHP, Perl and J2EE solutions, read a Whitepaper from our CTO, Dr. George Vossos contrasting scalability, high availability and integration. Third-Party White papers The ITIL Story Provides an overview of the ITIL standard and how it relates to support services within an organization. Courtesy of Pink Elephant. Benefits of ITIL Explains how products like LiveTime Support can provide incredible ROI for your organization no matter how large or small. Courtesy of Pink Elephant. Justifying ITIL Great independent overview of the benefits of ITIL products like LiveTime, including ROI calculations. Courtesy of interProm USA. |
Presentations
LiveTime Overview
View a presentation on how LiveTime applications integrate into your Enterprise using a Web Services infrastructure. Application Servers and Help Desks So what is an application server, and what does it mean for my business? How is this going to decrease the cost of managing my help desk, improve security and decrease the total cost of ownership. Architecture Download an overview of the LiveTime Support Architecture and see how this Help Desk solution can scale to meet your needs using a combination of multiple instances, load-balancing and clustering. |
