Web 2.0 ITIL Service Desk, Help Desk and Support Software
Live Demonstration
Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
|---|
LiveTime Support creates new benchmark for online customer support. |
Innovative technical support and helpdesk solution delivers resource management and reporting in real-time. |
|
Newport Beach, California - December 3, 2002 - LiveTime Software today announced the release of LiveTime Support 1.0, the first in a new suite of applications to address the burgeoning demand for Business Activity Monitoring (BAM) solutions.
LiveTime Support is an affordable Web-based technical support product delivering innovative customer support and helpdesk facilities so that small to medium enterprise (SME) technology companies can increase the effectiveness of their technical support operation, reduce costs and improve responsiveness to customer enquiries. LiveTime Support provides a comprehensive range of features out-of-the-box, with no hidden costs for essential functionality such as reporting, service level management, knowledge management and asset management. Through January 31st 2003 the company is offering introductory pricing with 5 user, single server installations available from $5,000. Key Features include:
"Designed specifically to help small and medium-sized companies streamline their support operations, LiveTime Support can be scaled to accommodate millions of users enabling growing businesses to compete with their larger counterparts," explained Dr Darren Williams CEO and President of LiveTime Software. During 2003 LiveTime will release three additional products in the suite for the BAM applications - LiveTime Orders, LiveTime Marketing and LiveTime Metrics. Considered by key analysts as the next generation of business metrics functionality, BAM is a business strategy that gives executives "instant insight" into the operating parameters of their enterprise. BAM technology collates and analyzes business information from across the enterprise and provides reports to decision makers in real time enabling them to respond rapidly to changing business conditions, such as changing sales patterns. Milind Govekar and Roy Schulte from Gartner Dataquest illustrate the significant impact BAM technology can have on an enterprise: "Speed and agility are the marks of a progressive enterprise that sees and understands clearly and quickly how its business is performing, so it can react with appropriate decisions and strategies. Although most enterprises are awash with information stored on databases and in the minds of its employees and managers, aggressive enterprises will be using business activity monitoring (BAM) to integrate and make intelligent real-time use of this information." (BAM Architecture: More Building Blocks Than You Think, 1 April 2002). Pricing and Availability: LiveTime Support 1.0 is available from today. Pricing is on a per-user basis, at US$2,000.00 per user, with a minimum 5-user installation. LiveTime Software is offering special introductory pricing which is available until January 31st 2003, with 5-user installations available for US$5,000. Technical Specifications: LiveTime Support's highly scalable architecture supports thousands of users and customers. Designed to run on multiple platforms, it can be deployed on a wide variety of hardware and software to maximise your existing infrastructure. Application servers supported include IBM Websphere, BEA Weblogic 7, Apache Tomcat 3.0 and WebObjects 5.2. Deployment platforms include Windows 2000 Server SP2, Solaris 8, Mac OS X Server v10.1.1 or later. Uses any JDBC 2.0 compliant database for data storage. LiveTime Support is completely server driven, requires no plugins and uses a thin web client interface for all operations. System Requirements: 256MB of physical RAM and 500MB of available hard disk space. |
|
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
|
Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
|
Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |