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LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
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Press Release |
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LiveTime Software announces product suite for Business Activity Monitoring applications. |
Startup to offer business metric solutions for tech support, on-line sales and marketing. |
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Newport Beach California - November 4, 2002 - LiveTime Software today unveiled the new company's product road map and announced the launch of their website - www.livetime.com. The first product to be released, LiveTime Support, provides web-based real-time support and helpdesk services to small to medium sized technology companies. LiveTime Support will be available for customer shipments later this month. With plans for three more products to be released during the next year - LiveTime Orders, LiveTime Marketing and LiveTime Metrics the company is ramping up to be a major competitor in the Business Activity Monitoring (BAM) sector.
Considered by key analysts as the next generation of business metrics functionality, BAM is a business strategy that gives executives "instant insight" into the operating parameters of their enterprise. BAM technology collates and analyzes business information from across the enterprise and provides reports to decision makers in real time enabling them to respond rapidly to changing business conditions, such as changing sales patterns. Gartner Dataquest is bullish about the potential for BAM at a business level: "The increasing pace of business, the escalating demands for better customer service, and the requirement for more efficiency and better return on investment (ROI) are forcing companies to fine-tune their technologies and business processes. These drivers are helping increase the need for concepts such as BAM." (Joanne Correia AV-15-5008). In its new suite of innovative products, LiveTime Software will use the latest in BAM technology to provide companies with access to real-time information on their business processess that a proactive approach can be taken to business applications such as technical support and on-line sales and marketing. "Access to critical performance indicators significantly improves the speed and effectiveness of business operations, saving companies significant amounts of time while reducing operating costs and enabling them to concentrate on new business strategies," said Dr. Darren Williams, CEO and President of LiveTime Software. "By incorporating 'self-help' and automated assistance functionality, problems may be resolved even before the user is aware there is a difficulty. This can have a very positive impact on the overall business operations of an enterprise," said Dr. Williams. LiveTime Software offers the most cost effective way of reporting on key business metrics. All products in the suite use intuitive, graphically rich interfaces and digital dashboards making reports accessible to all levels of the enterprise and with a simple installation and set-up process they can be easily integrated into existing operations. "By providing cost-effective ways of managing customer queries and technical support, LiveTime Support helps technology companies put their customers first with the highest quality of service and support being maintained at all times" explained Kerry Butcher, senior vice-president of LiveTime Software. "Unlike many other support products, we do not require you to purchase additional modules and expensive add-ons for every new function," said Ms Butcher. "The products in the suite can be used independently, or in conjunction with each other. LiveTime Software focuses on producing highly scaleable, multi-platform products that will grow with a company no matter how big or small. Our philosophy is simple: we provide the software to help you See the Big Picture." |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |