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LiveTime Software, Inc.
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Momentum Technologies Group selects LiveTime Support to provide complete customer support system. |
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Newport Beach, California - March 3, 2003 - LiveTime Software announced that Momentum Technologies Group, an innovative streaming video solutions provider, has selected LiveTime Support to manage its new hardware and software product, SquizBiz. Momentum is one of the first companies to implement the software which embraces internet technologies to lead the way in a new generation of application server-based support systems.
Momentum Technologies Group, a recent recipient of the Telstra Broadband Fund Grant, is a fast growing company specialising in hassle-free wireless streaming video systems. Rapid growth requires the company to implement a support system that can handle technical support and an increasing number of sales inquiries. "LiveTime gives our clients 24x7 online support access to a user-friendly, web-based approach that enables our clients to "self-serve" from an extensive knowledge base that we are constantly building," said Adele Whish-Wilson, managing director of Momentum Group. "LiveTime enables Momentum's technical support team to address and share jobs no matter where they are located. This helps us quickly identify support issue patterns that require correction, and provides us with comprehensive, to the minute reporting for the technical team and management." By implementing LiveTime Support, Momentum will reduce many of the manual processes used and significantly enhance internal productivity and customer service operations. In turn, management expect operational costs to decrease due to a much more efficient use of resources. "LiveTime Support is a web-based application that is incredibly open and flexible," said Dr Darren Williams, ceo of LiveTime Software. "LiveTime Support's built-in application server provides a common framework or language that allows you to talk to any database on the planet and is the only service and support product that can be deployed on Windows, MacOS X, Solaris and Linux." Designed specifically for small to medium enterprise (SME), LiveTime Support can be deployed immediately, allowing companies to implement a full-featured customer support operation quickly easily and at a fraction of the normal cost. Unlike many of its competitors in the burgeoning web-based support arena, there are no hidden costs for essential functionality such as reporting, service level management, knowledge management and asset management. LiveTime Supports highly customisable settings, user-centric interfaces and graphically rich reporting allow reports to be generated and interpreted quickly and easily. Access to the database is fast and multi-tiered allowing all users, from call center staff to senior management to access the data relevant to their needs. LiveTime Support dramatically reduces costs and improves customer relationships, by focusing on the support needs of both enterprise users and their customers. About Momentum Technologies Group Momentum Technologies Group is a privately held streaming media company that develops and distributes high-performance wireless video streaming solutions. Headquartered in Melbourne, Australia, Momentum provides the software, hardware and hosting services that enables businesses to communicate visually over the Internet and Intranets, saving them time and money. More information can be found at www.momentumgroup.com.au. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |