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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
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LiveTime Software ships Enterprise Level Technical Support Application for Mac OS X. |
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WWDC 2003, San Francisco - June 23, 2003 - LiveTime Software today announced the availability of LiveTime Support 2.0, for Mac OS X. LiveTime Support 2.0 for Mac OS X is a complete J2EE, web-based technical support and help desk solution providing a comprehensive scalable support infrastructure for organizations.
Offering powerful capabilities such as SMS messaging, email reporting, real-time business metrics and unlimited escalation pathways, Version 2 of LiveTime Support represents a major upgrade to the company's help desk and support application. "Real-time reporting is essential for any business to measure the effectiveness, cost and performance of their customer support systems," said CEO Dr. Darren Williams. "Now with the stability of Apple's rock-solid Mac OS X and the power of Xserve, our customers are able to scale a support infrastructure to accommodate thousands of users per server." "Apple's Xserve packs phenomenal computational power, increased storage and a rich set of features into a rack-optimized enclosure," said Ron Okamoto, Apple's vice president of Worldwide Developer Relations. "Businesses understand the power and scalability of Xserve and Mac OS X, and LiveTime Support offers our customers a comprehensive support infrastructure running on Mac OS X." LiveTime Support Version 2 was announced on April 28, 2003, and begins shipping this week. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |