Support Desk 3.0 and Help Desk 3.0 ship with Web Services Gateway, Discussion Forums and Partner Access

Press Release
LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.
Newport Beach - June 3, 2004 - LiveTime Software, a leading developer of J2EE based software, today announced it is shipping LiveTime Support Desk 3.0 and LiveTime Help Desk 3.0. These two applications represent the first release from LiveTime that differentiates these two core business functions and delivers products specifically tailored for each market segment. A significant addition in this release is the inclusion of core Web Services infrastructure, ensuring easy and seamless integration with third party applications. Customers can now link to 3rd party asset inventory and auto discovery tools like InControl, raise new problem tickets and authenticate against LDAP and Active Directory servers all via the LiveTime Web Services Gateway. Built on J2EE Server Technology, LiveTime's products remain vendor neutral and infinitely scaleable accommodating an almost unlimited number of users. "LiveTime Support Desk has provided a central means of communication within our company," said Brian Marvin, President and CEO of consulting group MTC, Inc. "Pretty soon we found it was hard to live without LiveTime, and now that convenience is extended to include our partners too." LiveTime Support continues to lead the industry by delivering comprehensive, zero footprint web-based functionality that works with ANY web browser and now offers powerful new capabilities including: Online Forums: Create an online community of users and leverage their knowledge to reduce support costs and eliminate unnecessary case tickets. Alert System: Allows system wide notification and messaging of important events. Client Billing: Integrated online credit card processing to your provider gateway now enables immediate billing when support contracts expire. Case Grouping: It is now possible to group cases of a related nature together using a new 'link' function. Linked cases can be solved individually, or as a group significantly speeding problem resolution. Active directory/LDAP Wizards: Seamless integration for authentication of various user groups. Wizard based setup enables centralized user authentication from central repository. Multi-tiered access: New user types include Supervisor, Partner, Finance, Administrator, Technician, and Client. These additional levels of access provide efficient use of resources, as each person can access only data relevant to their needs. LiveTime Help Desk also includes more robust Asset Management and integration functionality via the new LiveTime Web Services Gateway.
About LiveTime Software Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
Media Relations Contacts USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533
Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.

Web 2.0 ITIL Service Desk, Help Desk and Support Software

LiveTime Software Ships Support Desk 3.0 and Help Desk 3.0 with Web Services Gateway, Discussion Forums and Partner Access.

Web 2.0 ITIL Service Desk Software, Help Desk Software, Customer Support & Customer Service Software