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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
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LiveTime Software announces LiveTime Support 2.5 and launches a Special Support Program for Members of the Apple Consultants Network. |
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MACWORLD EXPO, San Francisco - January 6, 2004 - LiveTime Software today announced that version 2.5 of its J2EE based technical support and Help Desk product, LiveTime Support will ship this month. This version includes a new dashboard for technicians, which provides instant access to key metrics about cases and performance for each user. Also today, LiveTime has strengthened its support for the OSX community, with its offer of customized support and training for members of the Apple Consultants Network (ACN).
LiveTime Support is a complete J2EE, web-based technical support and Help Desk solution providing a comprehensive scalable support infrastructure for organizations. The LiveTime ACN program includes significant benefits for Apple Consultants and their customers in the areas of sales training and support. Of particular interest to consultants and their clients will be the Customized Evaluation sites. LiveTime will host dedicated, customized evaluation versions for periods up to a month to qualified prospects. "LiveTime Support offers essential functionality to any enterprise", said Kerry Butcher, VP of Worldwide Marketing. "And by offering customers the opportunity to test it in this way we can ensure they really understand the features and how they will benefit their organization". "With four major Mac OS X releases over the past four years, nothing comes close to the rapid rate of innovation that Mac OS X is delivering to our users and developers," said Ron Okamoto, Apple's vice president of Worldwide Developer Relations. "LiveTime Support provides an important part of the management of these systems, enabling organizations to support its customers and maintain its assets efficiently and effectively." About LiveTime Support LiveTime Support provides an Enterprise-wide solution for delivering complete customer service and helpdesk support for any organization. This J2EE based technical support and Help Desk application combines Web-based problem resolution and Real-time reporting. Noted for its intuitive interface, rapid workflow and its ease of use and installation, LiveTime supports all major servers and databases. Out-of-the-box features include reporting, service level management, knowledge-base management and asset management. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |