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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
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LiveTime Software Ships LiveTime Support 2.5 with Reporting Dashboard. |
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Newport Beach, California - February 10, 2004 - LiveTime Software today released Version 2.5 of LiveTime Support, a major upgrade to its web-based J2EE technical support and help desk software. The new version introduces several new features including technician dashboards, company based reporting and performance enhancements for companies with greater than 1 million cases. Also included in this release is additional support for RedHat Enterprise Linux 2.1 and 3.0.
The LiveTime dashboard consolidates personal, team, departmental and organizational information in an easy to use graphical format. "Dashboards enable better decision making by providing support staff with immediate access to Key Performance Indicators (KPI)," said Kerry Butcher, LiveTime's Vice President of Marketing. "The LiveTime dashboard also collates critical information, such as problem tickets which have exceeded Service Level Agreements (SLA)". she said. In addition to case load dynamics, technicians can now gauge performance by comparing their personal KPI's against group averages. Performance has also been a key focus of this release with very large data sets beyond 1 million cases. LiveTime Support 2.5 provides more than a 10-fold improvement in the search and retrieval of cases and the generation of complex correlation reports. "In addition to the raw performance enhancements, LiveTime Support 2.5 also includes a 3-fold increase in the number of simultaneous users per server", said Dr. Darren Williams, CEO of LiveTime Software. "With no administrator overhead, high scalability, web based architecture and technician based licensing, LiveTime Support has the lowest total cost of ownership (TCO) in the industry". As the industry's leading J2EE Help Desk and Support system, LiveTime Support continues its zero lock-in policy by expanding its deployment environments and database support. Version 2.5 now supports deployments against all major SQL databases and application servers including, BEA WebLogic, Oracle 9iAS, IBM WebSphere, TomCat, JBoss and Sun ONE. Deployment platforms include Windows 2000-2003, Solaris, MacOS X, RedHat Enterprise Linux, Linux and FreeBSD. About LiveTime Support LiveTime Support provides an Enterprise-wide solution for delivering complete customer service and help desk support for any organization. This J2EE based technical support and Help Desk application combines web-based problem resolution and Real-time reporting. Noted for its intuitive interface, rapid workflow and its ease of use and installation, LiveTime supports all major servers and databases. Out-of-the-box features include reporting, service level management, knowledge-base management and asset management. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |