Web 2.0 ITIL Service Desk, Help Desk and Support Software
Live Demonstration
Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
|---|
LiveTime Software Announces Multi-domain Active Directory Access to its J2EE Support Products. |
Single point authentication and permissions gateway now simplifies support access across large and complex organizations. |
|
Newport Beach - August 17, 2004 - LiveTime Software today announced that the latest versions of LiveTime Support Desk and LiveTime Help Desk now fill the gap between multi-domain Active Directory (AD) access and J2EE support applications. LiveTime has the ability to scan across multiple domains to locate its users, enabling customer support with greater security and lower administration overhead. The user details are synchronized between LiveTime and the AD to ensure the information is up-to-date at all times.
Regardless of the organization's structure, LiveTime supports the proper AD workflow. This is of significant importance for complex environments such as universities that segment users into groups within domains. "Until now, tight integration between the infrastructure provided by Active Directory and J2EE was simply unavailable", said Dr George Vossos, CTO of LiveTime Software. "LiveTime fills this gap by providing an interface that enables the LiveTime J2EE application to authenticate users using ADS' single sign-on environment. Our customers are thrilled", continued Dr Vossos, "as they can offer the very best support experience for the thousands of users across multiple domains through centrally managed access to LiveTime." Multi-domain AD access to LiveTime is easily achieved by domain administrators, but the benefits for users are immense. The secure connection between domain groups provides a channel that permits access by users in one domain to knowledge and resources in other domains. This functionality gives LiveTime users a bigger pool of knowledge to draw on when handling cases and standardizes processes across organizations. |
|
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
|
Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
|
Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |