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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
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Press Release |
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LiveTime Software Announces Web Services Strategy for LiveTime Support 3.0 |
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Newport Beach, CA - January 22, 2004 - LiveTime Software announced the inclusion of Web Services for the LiveTime Support release scheduled for Q2 2004.
The LiveTime Web Services Gateway will enable organizations to integrate LiveTime Support 3.0 with in-house applications, extending its capabilities within an enterprise and streamlining the support process. The Gateway will allow organizations to incorporate LiveTime Support 3.0 into any Enterprise environment with integration points provided for ERP, Accounting, SFA and HRM systems including SAP, Siebel, PeopleSoft, Oracle. LiveTime Support is renowned for its standards-based architecture using J2EE and vendor neutral data access layer. The Web Services Gateway will further unlock the power of LiveTime Support through the Simple Object Access Protocol (SOAP) programming interface. Using XML, SOAP is both language and platform independent, allowing any application to interface with LiveTime Support regardless of the operating system or platform. The LiveTime Support Gateway is an extensible solution that allows enterprises to integrate and synchronize mission critical Support and Help Desk operations with other business activities. "By utilizing Web Services in LiveTime Support, organizations can truly leverage their knowledge infrastructure to provide real-time integration across the Enterprise", said Dr. Darren Williams, CEO of LiveTime Software. "With the ability to link to other Enterprise systems, LiveTime Support is able to access customer records from SFA or HR systems and raise problem tickets immediately, significantly reducing the turn-around time in logging calls and resolving problems." LiveTime is working closely with key partners to ensure success in the development of the Web Services Gateway. "LiveTime has adhered to all the core Web services specifications in developing the SOAP interfaces interface to our flagship product", said George Vossos, CTO at LiveTime Software, " this ensures that our customers can confidently integrate their support workflow with other key business processes." |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |