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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
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LiveTime Software Announces version 3.7 of its Java-Based Customer Service and Support applications with integrated Project Management capabilities |
New web-based, J2EE help desk and service desk software now includes invoicing wizard and knowledgebase workflows |
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Newport Beach - December 14, 2005 - LiveTime Software, a leading provider of Java-based Customer Service and Support software, today announced the availability of LiveTime Help Desk version 3.7 and LiveTime Support Desk version 3.7. The introduction of project management, invoicing wizards, and knowledge management workflows, combined with significant performance enhancements make this a significant release for all users.
Projects allow complex sets of incidents to be managed via a single master entity. Each project consists of a collection of incidents that need to be individually managed and resolved before a project can be closed. A typical example is a new hire request, which can trigger a series of events such as a new email account, new workstation, training etc. This would present as a series of separate incidents to be completed by different teams before the project is completed. In addition, project templates can be defined to streamline the creation of these tasks in the future, so that each time a new staff member is hired, a project can be created instantly. The process of raising and editing invoice items and contracts has also been streamlined through the use of wizards. Access to relevant service level agreements, items, incidents and purchase orders has been simplified with new navigational controls. Finance users also have access to an intuitive payment and delivery process, and incidents that are not covered by a valid maintenance contract are now clearly flagged in the system. Additional Enhancements
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |