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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
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LiveTime Software releases version 3.6 of its J2EE Help Desk, Customer Service and Support applications with integrated Configuration Management |
Update includes fully embedded ITIL compliant Configuration Management Database (CMDB) and integration with LANDesk, Novell ZENworks, Microsoft SMS and Centennial asset management tools. |
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Newport Beach - July 20, 2005 - LiveTime Software, a leading provider of J2EE based Customer Service and Support software, today announced the availability of LiveTime Help Desk version 3.6 and LiveTime Support Desk version 3.6. This release includes workflow and terminology changes in line with ITIL recommended processes and integrated Configuration Management. As previously announced, this version also introduces integration with leading asset management systems.
The most noticeable change in 3.6 is the embedded CMDB. The new Configuration Editor allows administrators to manage configuration items (CIs) and construct service catalogs that are relevant to an organization's environment. This information is used to assess the severity of any incident based on the business impact to critical services. "The new level of customization is spectacular," said Trevor Fuson, Systems Analyst, University of Northern British Columbia, "It allows us to fine-tune LiveTime through the new custom item configuration to meet any foreseeable application, from Facilities to Medical support." Embedded in this release is the Asset Management Integration Engine (AMIE), which provides a unique adaptive mechanism for integrating information from the repository of any third party RDBMS-based asset management system. LiveTime now fully integrates with many industry leading asset management systems, including LANDesk, Novell ZENworks, Microsoft SMS and Centennial. This functionality enables LiveTime to rapidly respond to customer requests for asset management integration, regardless of the third party technology the customer selects. Version 3.6 also introduces customized views, enabling users to adapt to a specific workplace scenario or usage pattern. This, combined with the drill-down dashboard feature, gives users real-time access to performance statistics that ensure they are always performing at an optimum level. Mr. Fuson highlighted the benefits of the improved user interface stating "The new release has amazing performance and huge usability improvements. Once again, LiveTime has delivered an amazing product." Other notable feature enhancements in this release include:
This release also refines some terminology in line with industry best practices and ITIL guidelines. "This version incorporates a significant reorganization in the way assets are handled which will benefit all users, whether they are aspiring to ITIL, Sarbanes-Oxley or Basel II compliance, or simply striving to deliver the best possible service to their customers" said Dr Darren Williams, Chief Executive Officer of LiveTime Software. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |