LiveTime Launches Industry's First Help Desk, Customer Service and Support Appliance
Press Release

LiveTime Software Launches Industry's First Help Desk, Customer Service and Support Appliance

Service management appliance now available with Sun Microsystems' Solaris 10 OS pre-installed and open source infrastructure
Newport Beach - November 21, 2005 - LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based service management software, today announced the general availability of the LiveTime Appliance, the industry's first service management appliance. Designed exclusively for 64 bit operation, the appliance has been specifically optimized for high concurrent access, fault tolerance and security and is based upon the Solaris™ 10 Operating System (OS) from Sun Microsystems.

Designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.

Available in seven configurations, including single, dual and dual core processors on AMD Opteron and the UltraSPARC IIIi processors from Sun Microsystems, the appliance can be run as a standalone system, application or database server. It can also be configured in clusters for greater redundancy and failover. "By combining the LiveTime appliance with Sun's Solaris 10 OS, the most advanced operating system on the planet, our joint customers will be able to significantly reduce their total cost of ownership," said Christopher Ratcliffe, Director of Solaris Marketing, Sun Microsystems.

Further demonstrating LiveTime's leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 4.1, PostgreSQL 8.0, Apache Web Server 2.0, Apache Tomcat 5.5 and Java 5. "LiveTime continues to be a strong supporter of open source software within the enterprise," said Dr. Darren Williams, CEO of LiveTime Software. "By leveraging best-of-breed open source products, our customers will benefit from LiveTime's unique performance and fault tolerant characteristics."
About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com
Media Relations Contacts

USA: Bill Gram Reefer reefer@worldviewpr.com
Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America
Phone: +1-949-777 5800, Fax: +1-949-752 1649

Europe: Mike Fellows mike@livetime.com
Level 1, 9 Imperial Square, Cheltenham, Glos GL50 1QB, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1242 260938

Asia Pacific: Jean Rogers jean@livetime.com
Level 5, 22 William Street, Melbourne, Victoria 3000 Australia
Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

Copyright © 1999-2009 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.