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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Press Release |
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LiveTime Software's Support and Help Desk now provide seamless migration to full ITIL service management compliance |
Now available with customizable workflows, Single Sign On capabilities and a fifty percent performance increase across all platforms. |
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Newport Beach, CA - September 6, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software today announced immediate availability of LiveTime Help Desk 4.0 and LiveTime Support Desk 4.0. Both products now incorporate the same core technology platform that powers LiveTime's flagship ITIL product, LiveTime Service Manager.
Both products now provide transparent migration to the company's full ITIL compliant Service Management offering, LiveTime Service Manager. "This is the first enterprise application in the industry that allows customers to migrate from a help desk or support system into a complete ITIL service management system by simply replacing the license key, noted LiveTime CTO, Dr. George Vossos. "No database changes are required, which allows organizations to seamlessly migrate to full ITIL functionality as needs dictate or budgets allow." Major enhancements include:
LiveTime Help Desk and Support 4.0 adhere to ITIL best practices and support the 3 core processes of Incident, Configuration and Service Level Management. This provides a unique approach for companies wishing to adopt best practices but are not yet ready for full service management including Problem, Change and Release Management. LiveTime continues to embrace open standards with this release and supports all major browsers available such as FireFox, Opera, Netscape, Safari, Konqueror, Internet Explorer and others. The release also includes support for MySQL 5.0, 5.1, Postgres 8.1 and Microsoft's SQL Server 2005 in addition to the current legacy support for these and other major databases. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |