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LiveTime Software, Inc.
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LiveTime Service Management Achieves PinkVerify Service Support Enhanced Certification |
PinkVerify Service Support Enhanced certification acknowledges LiveTime's support for five ITIL processes: Configuration, Incident, Problem, Change and Service Level Management. |
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Newport Beach, CA - December 12, 2006 - LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced that LiveTime Service Manager v4 has achieved PinkVerify™ Service Support Enhanced certification. PinkVerify certification confirms that LiveTime Service Manager meets all Information Technology Infrastructure Library (ITIL™) product compatibility requirements and represents the highest level of IT Service Management (ITSM) vendor certification.
LiveTime Service Manager 4.0 now supports five core ITIL processes: Incident, Problem, Configuration, and Change Management, and the service delivery process of Service Level Management. LiveTime was awarded the certification after a thorough verification process carried out by Pink Elephant, a leading global IT management best practices company. "As companies seek to align IT with the business, the need to follow ITIL best practices is increasingly important," said David Ratcliffe, President and CEO of Pink Elephant. "We recognize LiveTime's commitment to help customers achieve continuous process improvements, align IT with the business, and optimize the quality of service delivery across the organization. We congratulate LiveTime on achieving Service Support Enhanced certification." "A growing number of organizations understand the real benefits of implementing service support best practices," said Dr. Darren Williams, CEO of LiveTime Software. "ITIL offers the guidelines and now LiveTime provides the tools for customers to easily integrate and implement ITIL processes. We are committed to helping our customers address this tough challenge." With ITIL Service Support Enhanced certification, LiveTime customers are now able to visualize ITIL process and take advantage of the benefits of integrated service level management and unlimited workflows. These features, combined with the ability to synchronize with Active Directory/LDAP servers and asset management and discovery tools, make LiveTime Service Manager 4.0 a comprehensive service support solution for any enterprise seeking to deliver high quality customer service. About Pink Elephant Pink Elephant is a leading IT service management conference, education and consulting provider. A global organization, Pink Elephant works with an extensive array of public and private sector clients to help improve the quality of IT services through the application of established best practices, including ITIL. For more information, please visit www.pinkelephant.com. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |