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LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
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Press Release |
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LiveTime Software to present at IT4BC Conference 2006 |
Founder and CEO of LiveTime Software, will lead seminar on "Implementing ITIL best practices for customer service and support" to leading educational institutions |
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Newport Beach - June 15, 2006 - LiveTime Software, a leading provider of J2EE based Service Management software, has been invited to present to the 7th annual IT4BC Conference, to be held at the University of Northern British Columbia, June 15-16.
Dr. Darren Williams, Founder and CEO of LiveTime Software, will present on the topic "Implementing ITIL best practices for customer service and support," drawing on the real-world challenges of LiveTime customers to illustrate his presentation. The IT Infrastructure Library (ITIL) defines a set of best practices for service and support. Williams' talk will outline what ITIL is about and focus on the 5 key business processes - Incident, Problem, Change, Service Level, and Configuration Management - and how they can be used to provide support services in an education environment. LiveTime has developed its customer service and support products with a clear understanding of the specific challenges facing organizations that provide support in the educational environment, and has built a strong customer base in this market. About IT4BC 2006 The 7th Annual IT4BC Conference, will be hosted by UNBC on June 15 - 16, 2006 at the Empire Landmark Hotel, Vancouver. The conference will bring together colleagues from most of the post-secondary institutions across the province to share ideas, experiences and lessons they have gained. Previous conferences were hosted by Kwantlen University College (2000, 2001), University College of the Fraser Valley (2002), Capilano College (2003), Vancouver Community College (2004) and British Columbia Institute of Technology (2005). They were extremely popular for both sponsors and attendees. Last year's participants included 29 sponsors and 250 attendees from 25 educational institutions. For more information visit: http://oak.kwantlen.ca/apps/it4bcconf2006.nsf About Dr. Williams Darren Williams is Founder and CEO of LiveTime Software. Dr. Williams drives the corporate direction and vision. Since its foundation, Dr. Williams has led the company's expansion into several key markets within the UK, Europe and Australia. With 300% year over year growth, LiveTime has quickly become a leader in the service management industry and has overtaken the competition with its technology leadership and adoption of open standards. Dr. Williams holds a Ph.D. from the University of Melbourne. |
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About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com |
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Media Relations Contacts
USA: Bill Gram Reefer reefer@worldviewpr.com Suite 780, 4100 Newport Place, Newport Beach, CA 92660, United States of America Phone: +1-949-777 5800, Fax: +1-949-752 1649 Europe: Mike Fellows mike@livetime.com Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150 Asia Pacific: Julie Torpy julie.torpy@livetime.com Level 5, 22 William Street, Melbourne, VIC 3000 Australia Phone: +61-3-9620 7588 Fax: +61-3-9620 7533 |
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Copyright © 1999-2008 LiveTime Software, Inc. All rights reserved. LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |