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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Education Solutions |
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Educators rely more and more on technology to develop, distribute and deliver content to their students. In order to provide a quality learning experience, it is crucial that these systems run efficiently and effectively. Whether it is ensuring uninterrupted online delivery of content, managing on-campus resources or maintaining the technology infrastructure to keep the institution running, the demands on support personnel can be overwhelming. LiveTime offers the perfect solution to enable your technicians to provide the best possible help desk service for your educational environment. Escalation Typically, in primary and secondary schools the first line of support is a teacher or staff member, on campus, who has some technical knowledge. They field all support requests in addition to their main role. Second level support is escalated to a district level help desk, either by email or telephone, and the process is tracked by a variety of means ranging from post-it notes to homegrown applications. Process Without proper processes, support issues fall through the cracks and pressure on staff time increases, so there is a good case for streamlining and automating the help desk. LiveTime Help Desk does all this and provides a self-service customer portal to further empower your students and staff. LiveTime Help Desk has been deployed in public schools, tertiary institutions, private colleges and charter schools around the world, enabling them to provide a streamlined support service with complete audit trails and has a rapid return on investment (ROI). |
Featured Education Customerswww.phila.k12.pa.us Lincoln Public Schools www.lps.org University of Northern British Columbia www.unbc.ca Oakland School for the Arts www.oakarts.org Buena Vista University www.bvu.edu Troy City Schools www.troy.k12.ny.us Wilson County Schools www.wcschools.com Charlotte County Public Schools www.ccps.k12.fl.us |