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LiveTime Software, Inc.
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© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Finance Solutions |
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Relationship Management Personal and timely customer service and support, is a point of differentiation financial institutions adopt to succeed in a highly competitive sector. To achieve this objective, the guesswork of maintaining and upgrading infrastructure that sustain services need to be eliminated. LiveTime Service Manager allows financial institutions to build a Service Catalog, which enables organizations to readily access a visual display of the individual components that underpin all services. LiveTime Service Manager built-in reports, combined with Service Catalog information stored in the embedded CMDB, allows departments to plan infrastructure changes relative to the demand of each service. LiveTime also allows financial institutions to readily expand without compromising its high quality service and support. Specialized Service Departments and employees within financial institutions contribute in varying degrees to the success of the bottom-line. Therefore, all service requests received by the Service Desk must be handled on case-by-case basis. LiveTime Service Manager includes fully customizable Service Level Agreements and workflows to ensure specialized service, based on priority and criticality. Proactive Solutions Certified for ITIL best practices, entities within the financial sector can apply the power of LiveTime to proactively service its employees, and in turn its customers. The LiveTime Customer Portal and Solution Knowledgebase provide in-house support for employees, in an effort to achieve 100% availability. LiveTime Service Manager allows financial entities, regardless of product service set, to provide the best support with fewer resources. Open Standards LiveTime Service Manager is a fully web based service management suite. It allows institutions within the financial sector to capitalize on the benefits of open standards technology to provide a streamlined Service Desk. LiveTime Service Manager includes Incident Management, Configuration Management, Problem Management, Change Management, Service Level Management, Knowledge Base, Forums, integrated reporting and a Customer Service Portal. |
Featured Finance Customerswww.ibankpeoples.com SunWest Fed Credit Union www.sunwestfcu.org Barksdale Federal Credit Union www.bfcu.org Capital G www.capital-g.com Global Forex Trading www.gftforex.com |