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LiveTime Software, Inc.
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Newsletter
© 1999-2008
LiveTime Software, Inc.
All Rights Reserved
Legal Notice
Privacy Statement
Site Map
Law Solutions |
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Dispute Resolution LiveTime Service Management can be used to manage the dispute resolution process within both the State and Federal Court systems. Providing case management portals for law enforcement and government agencies, as well as guidance for individuals, creates significant efficiencies and a streamlined approach to the dispute resolution process. Law Firms can also use LiveTime for case management and IT infrastructure support. Best Practice Certified for ITIL best practices, LiveTime allows customers from disparate business units to articulate their expectations of the service desk. Whether citizens, legal counsel, law enforcement or court employees, the system ensures that incidents are managed according to their level of criticality relative to the service affected. Accountability The Configuration Management Database (CMDB) provides the ability to build a complete and centralized Service Catalog. This, combined with embedded reporting allows individual departments to measure accountability, and monitor the usage patterns of all services. The service provided is also rated against the expectations set by service level agreements. Open Standards LiveTime's 100% web based service management suite allows the legal industry to capitalize on the benefits of open standards technology to provide a streamlined service desk. The suite includes Incident Management, Configuration Management, Service Level Management, Knowledge Base, Forums, and an integrated reporting and Customer Service portal. |
Featured Legal Customerswww.greenspoonmarder.com HWL Lawyers www.hwl.com.au Practical Law www.practicallaw.com |