LiveTime ITIL Help Desk Service and Support with Sun Solaris

Sun Solutions
Sun Microsystems and LiveTime are committed to providing open standards infrastructure and solutions across the enterprise. LiveTime integrates with much of the Sun enterprise J2EE technology stack to provide scalable, high performance ITIL Service Management, Help Desk and Support Desk deployments. The Sun Java platform is an ideal environment for LiveTime's Incident, Configuration, Service Level and Asset Management processes.

Scalabilty and Performance

The operating system of any enterprise infrastructure is the key to stability, performance and scalability. LiveTime deployments on Sun's new Solaris 10 OS enables customers to benefit from the many performance optimizations found in the 10 release, and capitalize on a broader range of high-end servers including AMD Opteron, and SPARC based systems.

Appliances

LiveTime has also partnered with Sun to deliver the world's first Service Management Appliance.
LiveTime Service Management Appliance
Based on Solaris 10 and leading Sun Hardware, the system is designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance.

Authentication Services

LiveTime's ability to pre-integrate with Sun's Java System Directory Server delivers centralized user management throughout the enterprise. In addition, LiveTime will soon announce support for Access Manager, Sun's Identity management system to provide Single Sign On (SSO) capabilities for all LiveTime users.

Collaboration

Sun's Java System Collaboration & Communication Suite includes essential collaboration services for the enterprise such as email, instant messaging and Calendar services. LiveTime integrates seamlessly with many of these services. With automatic email parsing built-in, users can effortlessly manage calls raised from specific devices, clients or configuration items.
LiveTime Sun Service Management Solutions

Sun Certified

 


LiveTime's Service Management solutions have been J2EE certified and work seamlessly with the Java Enterprise System from Sun. The Java-verification authenticates LiveTime's compatibility with all Java 2 Platform, Enterprise Edition (J2EE) technologies and platforms, and confirms that LiveTime Service Management products are true 'Write Once, Run Anywhere' Java applications. Press Release.