Service Management Training

LiveTime Training
To maximize the efficiency and effectiveness of LiveTime applications, professional certification courses are available for customers and business partners. LiveTime certified training provides the skills and knowledge required to implement LiveTime applications and the ITIL standard effectively. LiveTime Service Manager and Help Desk solutions are designed around IT Infrastructure Library (ITIL), the formal standard for best practice IT service management. For LiveTime customers who have little exposure to ITIL, LiveTime courses takes the potentially overwhelming concept and provides insight into the standard relative to LiveTime products and business needs. LiveTime customers and business partners that possess recognized ITIL certifications, can benefit from LiveTime training to build an understanding of how LiveTime has applied ITIL to its Service Manager solution, and how the potential of all functionality can be fully realized relative to organizational requirements. LiveTime certification courses ensure customers maximize their return on investment in the service and support solution, whilst promoting an environment of continual improvement. Successful course participants will gain confidence in using the LiveTime application to build a proactive, resourceful and customer-friendly service desk. Course topics include: ITIL version 2 & 3 relative to LiveTime System overview Configuration Management System (CMS) - the foundation of effective service management Mapping business processes to the system User training.	"Training definitely sold me on the power of the application and the service and support at the company. I look forward to really using many more features in our production system and I would/have recommended the application to other companies.". David Hammer, Medarex "Highly recommend this as required training for all LiveTime users". Matt Laux, ECC "I was very impressed with how the courseware was catered to our corporate environment". Adam Bonadonna, ECC Current Courses Service Management Essentials Syllabus

LiveTime Training

To maximize the efficiency and effectiveness of LiveTime applications, professional certification courses are available for customers and business partners. LiveTime certified training provides the skills and knowledge required to implement LiveTime applications and the ITIL standard effectively.

LiveTime Service Manager and Help Desk solutions are designed around IT Infrastructure Library (ITIL), the formal standard for best practice IT service management. For LiveTime customers who have little exposure to ITIL, LiveTime courses takes the potentially overwhelming concept and provides insight into the standard relative to LiveTime products and business needs.

LiveTime customers and business partners that possess recognized ITIL certifications, can benefit from LiveTime training to build an understanding of how LiveTime has applied ITIL to its Service Manager solution, and how the potential of all functionality can be fully realized relative to organizational requirements.

LiveTime certification courses ensure customers maximize their return on investment in the service and support solution, whilst promoting an environment of continual improvement. Successful course participants will gain confidence in using the LiveTime application to build a proactive, resourceful and customer-friendly service desk.

Course topics include:

ITIL version 2 & 3 relative to LiveTime
System overview
Configuration Management System (CMS) - the foundation of effective service management
Mapping business processes to the system
User training.

"Training definitely sold me on the power of the application and the service and support at the company. I look forward to really using many more features in our production system and I would/have recommended the application to other companies.".

David Hammer, Medarex

"Highly recommend this as required training for all LiveTime users".

Matt Laux, ECC

"I was very impressed with how the courseware was catered to our corporate environment".

Adam Bonadonna, ECC

Current Courses

Service Management Essentials
Syllabus

Web 2.0 ITIL Service Management, Help Desk and Support Software

LiveTime Training

Current Courses

Help Desk Software, Web 2.0 Helpdesk, ITIL, Java and J2EE Customer Service and Support Software